COVID Updates

Property re-opening updates

May 19, 2020 - 10:00AM
Beau Rivage Air Charter program
Beau Rivage intends to open at reduced capacity starting June 1. The Beau Rivage Charter Program intends to resume starting August 1.
If you're planning a trip to the Beau Rivage prior to August 1, please call us and we'll be happy to make your reservation. Booking your reservations allows us to continue offering you free trips - please call!
Caesars properties
The updates below are the latest communication we've received from Caesars Entertainment.
  • North Carolina: Harrah's Cherokee and Cherokee Valley River are open at reduced capacity starting 5/18
  • Lake Tahoe: Harrah's Lake Tahoe, Harvey's Lake Tahoe are temporarily closed
  • Nevada: Caesars Palace and Flamingo will open in Las Vegas starting 6/4. Harrah's Laughlin will be open at reduced capacity starting 6/4.
  • Reno: Harrah's Reno is temporarily closed
  • Kansas City: Harrah's Kansas City is opening 6/1. We have not been told a planned re-open date
  • Atlantic City: Harrah's Atlantic City, Bally's, Caesars Atlantic City are temporarily closed, and intend to re-open mid June
  • Mississippi: Harrah's Gulf Coast, Horseshoe Tunica intend to open 5/21 at reduced capacity
  • Louisiana: Horseshoe Bossier City and Louisiana Downs are re-opening at reduced capacity starting 5/18. Harrah's New Orleans is temporarily closed

Operational changes and safety strategies

Updated May 28, 2020 - 10:00AM
Beau Rivage 7-Point Safety Plan
Screening, Temperature Checks & Employee Training
Extensive employee protocols are put in place including screening questions, employee temperature checks and training programs on health and safety protocols. We ask guests to stay at home if they have COVID-19 related symptoms or live with someone who has recently tested positive. Medical and security personnel on staff will be able to assist should a guest develop symptoms while staying at one of our resorts.
Mandatory Masks & Personal Protective Equipment (PPE)
While guests will be strongly encouraged to wear masks in public areas, employees will be required to wear an approved mask while working at one of our properties. Gloves will continue to be worn by employees who require them to do their jobs.
Physical Distancing
We will implement 6-foot physical distancing policies throughout the resort with floor guides to assist and remind our guests. Where this isn’t feasible, we will mitigate as best as possible with plexiglass barriers, face shields or clear signage.
Handwashing & Enhanced Sanitation
Guests to our resorts will find easy access to custom-built handwashing stations and hand sanitizer throughout the property. Although our cleaning protocols have always been important, we have increased the amount of routine cleaning, with a focus on high-touch surfaces and common areas using cleaning products that meet EPA guidelines.
HVAC Controls and Air Quality
Rigorous measures have been taken to provide as much outside air circulation as we can throughout our buildings and guest rooms with air filters that meet or exceed published standards.
Incident Response Protocols
We are heavily focused on reducing the chance for the infection to spread on our properties. In the unfortunate event a guest or employee tests positive for the virus, we will activate protocols and leverage our trained staff to respond quickly so that exposed areas are thoroughly sanitized in the event of an incident.
Digital Innovations
We are reimagining several aspects of the guest experience through technology to transition current processes into contactless options for guests. We are putting the arrival experience into the hands of the customers, enabling them to complete the check-in process themselves, from beginning to end. Guests will no longer need to wait in line, if they so choose. For guests without smart phones or prefer not to use, we will support in a line-reduced environment designed with our customers in mind.
Caesars properties Health and Safey Operational Adjustments
General Protocols

For the well-being of our guests and team members, employees have been trained on cleaning and disinfectant techniques, including use of PPE, protocols for all surfaces and tracking cleaning schedules.

Recommended social distancing guidelines are being adhered to throughout the resort and the presence of hand sanitizer stations have been increased across each area.  

Caesars Entertainment takes great care across every resort, working closely with health experts and adhering to guidelines set forth by the World Health Organization, the Centers for Disease Control, and the US Environmental Protection Agency.

Cleaning & Disinfecting
  • Our resorts are cleaned and disinfected daily and throughout each shift.
  • Team members have been trained on proper cleaning and disinfecting procedures, as well as proper usage of PPE.
  • High touch items have been cleaned and disinfected between use.
SOCIAL DISTANCING
  • Social distancing procedures are implemented across properties, including appropriate signage in queuing areas.
  • Casino floors, restaurants and other seated venues have reduced their capacities to allow for appropriate social distancing.
HAND WASHING & SANITIZING
  • Additional hand sanitizing stations have been added throughout the resort.
  • Team Members will provide hand sanitizer at check-in, table games, cage, and other transaction points.
  • Hand washing reminders are available throughout restroom facilities.
Casino and Gaming
SLOTS
  • Slot machines banks have been arranged to allow for proper social distancing.
  • Machines are disinfected regularly throughout the day.
  • Hand sanitizer stations are available near slot banks.
Table games
  • Positions will be limited at each table to allow for appropriate social distancing.
  • Three players per blackjack / pai gow / carnival game table
  • Four players per roulette / poker table
  • Six players per craps table
  • Guests will not be able to congregate behind players at a gaming table.
  • Where possible, procedures have been adjusted to allow only dealers to touch cards.
  • High touch gaming items (dice, chips, etc.) will be routinely disinfected, and cards will be refreshed more frequently.
  • Dealers will provide hand sanitizer to every arriving player.
RACE & SPORTS BOOKS
  • Chairs and tables in viewing area have been adjusted to allow for appropriate social distancing.
  • Hand sanitizer will be provided at betting stations.
Hotel, Dining and Nightlife
HOTEL
  • Front desks have been arranged to allow for appropriate social distancing.
  • Queues have been marked to identify the appropriate distance between guests.
  • Hand sanitizer will be provided at the front desk.
  • Team members, including guest room attendants, will not enter occupied rooms.
  • Guest deliveries will be dropped off outside the guest room door.
Restaurants
  • Table configurations have been adjusted to allow for appropriate social distancing.
  • High touch items are cleaned and disinfected between guests, or replaced with disposable versions.
  • Hand sanitizer is provided at entrances, which guests are encouraged to use upon arrival.
  • Self-serve items, such as condiments, have been removed.
  • Refills will not be provided for self-supplied beverage containers.
Bars
  • Tables, chairs and barstools have been arranged to allow for appropriate social distancing.
  • Guests will be able to order from the bar in locations that provide appropriate social distancing from other guests.
  • Bartenders will provide hand sanitizer to every arriving customer.
Other Amenities
SALON, SPA & FITNESS CENTER
  • Salons and spas will adjust schedules between clients to allow for time to clean and disinfect surfaces.
  • Exercise machines will be cleaned and disinfected between use.
  • Mobile fitness equipment (dumbbells, mats, etc.) has been removed.
  • Hand sanitizer is provided at entrances, which guests are encouraged to use upon arrival.
Pool
  • Cabanas and lounge chairs have been arranged to allow for appropriate social distancing.
  • Seating will be cleaned and disinfected between guest use.
  • Hand sanitizer will be provided throughout the area.
Retail
  • Queues have been marked to identify appropriate distance between guests.
  • Hand sanitizer will be provided throughout the area.
Caesars Operational changes for charter flights
  • All passengers are required to wear a mask onboard the flight. All passengers are encouraged to bring their own mask. If you do not have a mask, one will be provided to you.
  • Our air charter operators’ flight attendants are required to wear a mask during the flight.
  • As occupancy for each flight permits, and wherever possible, access to certain seats will be restricted to provide greater spacing between passengers.
  • All inflight services have been temporarily adjusted to limit customer and flight attendant interactions.
  • Hand sanitizer will be made available to passengers as they board the aircraft.
  • Air charter operators have implemented enhanced daily cleaning procedures for aircraft interiors with EPA-approved disinfectants.
  • All chartered aircraft are equipped with HEPA (High-Efficiency Particulate Air) filters used in hospitals.

Charter program updates

May 19, 2020 - 10:00AM
Beau Rivage charter program
The Beau Rivage Charter Program intends to resume starting August 1. For individual reservations, please call us and we'll be happy to help with your booking.
Caesars charter program
Caesars is resuming their charter program beginning June 1. For all updates on trips and charters, please see the Trip Schedule page

Revised cancellation policies

May 19, 2020 - 10:00 AM
Beau Rivage cancellation policy
  • For Charter Services flights arriving between March 12th through the end of June, Beau Rivage will waive all fees and refund all deposits including $50 convenience fees for all cancellations.
Caesar's Air Charter Program
  • Caesar's Charter Program will be adjusting our cancellation policy from 30 days to 72 hours prior to departure for flights departing through the end of August.  Beginning Monday, March 16th, the necessary adjustments to our cancellation policy will be applied to all current and future bookings departing through the end of August.
  • All No-shows will be charged the cancellation penalty.  You must notify your booking representative (Grueninger Travel) that you wish to cancel. Failure to do so will result in a No-show penalty.
Call and book your next trip today!

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