Screening, Temperature Checks & Employee Training
Extensive employee protocols are put in place including screening questions, employee temperature checks and training programs on health and safety protocols. We ask guests to stay at home if they have COVID-19 related symptoms or live with someone who has recently tested positive. Medical and security personnel on staff will be able to assist should a guest develop symptoms while staying at one of our resorts.
Mandatory Masks & Personal Protective Equipment (PPE)
While guests will be strongly encouraged to wear masks in public areas, employees will be required to wear an approved mask while working at one of our properties. Gloves will continue to be worn by employees who require them to do their jobs.
We will implement 6-foot physical distancing policies throughout the resort with floor guides to assist and remind our guests. Where this isn’t feasible, we will mitigate as best as possible with plexiglass barriers, face shields or clear signage.
Handwashing & Enhanced Sanitation
Guests to our resorts will find easy access to custom-built handwashing stations and hand sanitizer throughout the property. Although our cleaning protocols have always been important, we have increased the amount of routine cleaning, with a focus on high-touch surfaces and common areas using cleaning products that meet EPA guidelines.
HVAC Controls and Air Quality
Rigorous measures have been taken to provide as much outside air circulation as we can throughout our buildings and guest rooms with air filters that meet or exceed published standards.
Incident Response Protocols
We are heavily focused on reducing the chance for the infection to spread on our properties. In the unfortunate event a guest or employee tests positive for the virus, we will activate protocols and leverage our trained staff to respond quickly so that exposed areas are thoroughly sanitized in the event of an incident.
We are reimagining several aspects of the guest experience through technology to transition current processes into contactless options for guests. We are putting the arrival experience into the hands of the customers, enabling them to complete the check-in process themselves, from beginning to end. Guests will no longer need to wait in line, if they so choose. For guests without smart phones or prefer not to use, we will support in a line-reduced environment designed with our customers in mind.